Refund & Cancellation Policy

1. Online booking requests (classes & events)

Submitting a booking on capoeira.in.th creates a pending request. A place is reserved only after our staff confirms it by email or other contact.

Because no advance online payment is taken at booking time, cancelling a pending or confirmed booking before you attend does not involve an online refund. Simply contact us as soon as possible so we can free the seat for someone else.

If you do not hear from us or need to change the date, reach out by email, phone, LINE Official Account, or in person at the studio.

2. School-initiated booking changes

We may cancel or decline a booking (for example if a session is full, postponed, or cancelled). If that happens before you have paid for that session, no payment is due for the cancelled booking. We will try to notify you using the contact details you provided.

3. Trial, drop-in, and single-session fees

Fees for trial classes, drop-ins, and similar single visits are typically paid in person for the session you attend. Once you have attended and paid for that session, the fee is generally non-refundable.

If the school cancels a session after you have already paid for that specific visit and you cannot be offered a suitable alternative, contact us — we will arrange a fair remedy (for example a credit toward another session) where appropriate.

4. Meetup and event entry fees

Some events (for example certain meetups) may charge an entry fee as stated when you book or at the door. Jam sessions may be free. Paid entry is generally non-refundable after you have entered or the event has started, unless the school cancels the event.

If an event is cancelled by the school and you already paid an entry fee, contact us for a refund or credit of that fee.

5. Course packs (5 / 10 sessions and similar)

Course packs are sold by the school (usually in person). They include a set number of sessions and a validity period as explained at purchase (for example multi-month windows for 5- and 10-session packs).

Unused sessions remaining after the pack expires are generally forfeited and not refundable, unless staff expressly agree otherwise in writing or by clear confirmation.

If you wish to cancel an active pack before using all sessions, contact us promptly. Refunds for unused sessions are considered case by case (for example serious injury, relocation, or school-initiated cancellation of the pack). Any approved refund may be reduced by sessions already used, at the applicable session rates, and by reasonable administrative considerations.

If the school cancels your pack purchase in our systems, that does not automatically create a payment through our websites — any money already paid in person will be handled directly with you by staff according to this policy.

6. Student portal access

Portal access is a perk tied to an eligible active package where offered. Cancellation or expiry of a pack may end portal access. Portal access itself is not a separately sold digital product with a cash refund value.

7. How to request a cancellation or refund

Email us at the address below, message our LINE Official Account, call the branch phone numbers published on the website, or speak with an instructor at the studio. Include your name, contact details, the session or pack involved, and what you are requesting.

We aim to respond within a reasonable time during normal school operations. Approved refunds of cash or transfer payments made in person will be returned by a mutually agreed method; there is no automated online refund button because we do not charge cards on the website.

8. No online payment gateway

Our public website, student portal, and admin tools do not process credit/debit cards or third-party online payment checkouts. This policy therefore focuses on cancelling bookings and resolving in-person or manually recorded payments fairly.

9. Changes

We may update this policy when our products or payment practices change. The “Last updated” date will reflect the latest revision. Related rules also appear in our Terms & Conditions and Privacy Policy.

Contact

To request a cancellation or discuss a refund, contact us at: